Account Manager

Job description

We are looking for an experienced Account Manager to join our client services team. Ventrica are a European award-winning state-of-the-art contact centre, based in Southend on Sea - Essex. We specialise in all forms of customer contact across a range of channels. Join our team and you will be working in a friendly and welcoming environment.

 

What will I do in the role?

  • Ownership and cultivation of excellent working relationships with the client
  • To achieve and maintain the highest levels of client and customer satisfaction and quality across all lines of business within the account.
  • Analysing, interpreting and reporting on complex operational performance statistics as a strategic management tool, identifying areas of under-performance and proactively implementing solutions.
  • Working with the Sales Team in the development and growth of existing client accounts and actively participating in the pursuit of new clients and the bid process.
  • Developing excellent working relationships across all functions within the business, utilising resources to ensure delivery of operational excellence.
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

Requirements

What do I need?

  • Exceptional communication skills
  • Project management experience
  • Outstanding relationship building skills
  • The ability to analyse MI/data and provide recommendations to improve the client’s service offering.
  • Sales experience would be advantageous

What will I be paid?

Salary is negotiable subject to experience plus excellent benefits including;

  • Discounts with over 40 local businesses
  • Health care plan and pension
  • Free fruit on a Wednesday, Free ice cream in August
  • Massages once a week
  • Dress down Friday

Working Hours

  • Monday – Friday, 9:00am to 5:30pm.
  • Full time – Permanent