Customer Service Advisor - Full Time Nights

Job description

We are looking for experienced Customer Service Advisors to join Ventrica across a variety of accounts.  Ventrica are a European award-winning state-of-the-art contact centre, based in Southend on Sea - Essex. We specialise in all forms of customer contact across a range of channels. Join our team and you will be working in a friendly and welcoming environment.


What will I do in the role?

  • First point of contact for all customer enquiries
  • Brand ambassador for your client
  • Provide outstanding customer service across telephone, social media, web chat and e-mail
  • Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica.

Requirements

What do I need?

  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
  • Strong written and verbal communication skills
  • Experience of working in a customer facing environment
  • Works well within a team
  • Confident IT skills
  • Flexibility, professionalism, drive and willingness to learn


What will I be paid?

We offer competitive pay rates from £19,760 up to £22,815 per annum, and benefits such as:

  • Discounts with over 40 local businesses
  • Health care plan and pension
  • Free fruit on a Wednesday, Free ice cream in August
  • Massages once a week
  • Dress down Friday

We are also offering all our temporary staff a £200 bonus upon satisfactory completion of their fixed term contract.

Working Hours

  • Set shifts covering 10:00pm to 8:00am, 11.00pm to 09.00am and 11.00pm to 07.00am
  • Full time hours
  • Permanent and Fixed Term Contracts available