Customer Service Advisor - Jimmy Choo - Full Time

Job description

We are looking for awesome customer service advisors to join us to support our client, international fashion brand Jimmy Choo, to provide a superb customer service experience via telephone, email and social media. Ventrica are a European award-winning state-of-the-art contact centre, based in Southend on Sea - Essex. We specialise in all forms of customer contact across a range of channels. Join our team and you will be working in a friendly and welcoming environment.

 

What will I do in the role?  You will be delivering excellent customer service and ensuring you are providing a high standard so all customers can communicate with ease by acting quickly and consistently. You will be the voice of Jimmy Choo and you will need to make sure that the customer is at the heart of every conversation. 

 

What will I be paid?: 

  • We offer a competitive pay rate of £9.00 per hour
  • Discounts with over 40 local businesses
  • Health care plan and company pension
  • Free fruit on a Wednesday, Free ice cream in August
  • Massages once a week
  • Dress down Friday
  • Busy and varied role
  • Work with an amazing brand

 Working Hours:

  • Full time - 40 hrs per week
  • 4 week rotational shift pattern, 14:00-23:00, Monday to Sunday
  • Permanent

Requirements

(Essential/Desired)

  • Have the right to work legally in the UK (E)
  • Strong written and verbal communication skills (E)
  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach (E)
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer (E)
  • Experience of working in a customer facing environment (E)
  • The ability to take ownership and responsibility for the customer journey (E)
  • Have a real enthusiasm about joining the Ventrica family and developing your career with us (E)
  • Works well within a team (E)
  • Confident IT skills (E)
  • Flexibility, professionalism, drive and willingness to learn (E)
  • Experience of working in a contact centre environment (D)
  • An understanding of luxury brands (D)