Customer Service Advisor - Logistics - Interim Role

Job description

We are looking for awesome customer service advisors to join our client who are a leading organisation in the logistics industry to service their business line customers. Ventrica are a European award-winning state-of-the-art contact centre, based in Southend-on-Sea - Essex. We specialise in all forms of customer contact across a range of channels. Join our team and you will be working in a friendly and welcoming environment.

 

What will I do in the role?

  • First point of contact for all customer enquiries
  • Brand ambassador for your client
  • Provide outstanding customer service across telephone, social media, web chat and e-mail
  • Servicing their business line customers, from SME’s through to global brands. Therefore a highly professional delivery is essential with expertise in offering solutions to queries raised
  • Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica

Requirements

What do I need?

  • The right to work legally in the UK
  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer.
  • Strong written and verbal communication skills
  • Works well within a team
  • Confident IT skills
  • Flexibility, professionalism, driver and willingness to learn

What will I be paid?

We offer competitive pay rates, up to £19,609 per annum, and benefits such as:

  • Discounts with over 40 local businesses
  • Health care plan and pension
  • Free fruit Wednesday & Free ice cream in August
  • Massages once a week
  • Dress down Friday

We are also offering all our temporary staff a £200 bonus upon satisfactory completion of their fixed term contract.

Working hours

  • Monday – Friday, with occasional Saturdays
  • Full time hours
  • Rota basis between the hours of 07:00am and 8:00pm
  • Temporary position from 16th September 2019 through to 31st December 2019, there may be opportunity to move into a permanent role within the business after this period.