Customer Service Advisor - McCarthy & Stone

Job description

We are looking for awesome customer service advisors to join our client that specialises in retirement property development & residential new builds, McCarthy & Stone. Ventrica are a European award-winning state-of-the-art contact centre, based in Southend on Sea - Essex. We specialise in all forms of customer contact across a range of channels. Join our team and you will be working in a friendly and welcoming environment.

What will I do in the role?

  • First point of contact for all customer queries
  • Provide exceptional customer service whilst building appointment conversions and achieving high quality scores
  • Brand ambassador for your client
  • Manage existing enquirers and prospective leads across various communication channels (this may include multi-channel contact via inbound/outbound calls, emails, live webchat and social media) as appropriate. 
  • Make sure the customer is at the heart of every conversation


What do I need?

  • The right to work legally in the UK
  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
  • An understanding of lead generation or sales (desirable)
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
  • Strong written and verbal communication skills
  • Experience of working in a customer facing environment
  • Works well within a team
  • Confident IT skills
  • Flexibility, professionalism, drive and willingness to learn

What will I be paid?

We offer competitive pay rates, the pay rate for this position is £8.38 per hour and benefits such as:

  • Discounts with over 40 local businesses
  • Health care plan and pension
  • Free fruit on a Wednesday, Free ice cream in August
  • Massages once a week
  • Dress down Friday

Working Hours

  • Start date - 22nd July
  • Permanent, full time position (40 hours per week)
  • Core opening hours – Monday to Friday, 8am to 8pm, Saturdays 8am to 5pm, Sundays 10am-4pm
  • 2 wk rota basis across the hours stated above inclusive of days, evenings and weekends (alternate Saturdays and one Sunday in 6-8 wks)