Customer Service Advisor - Part Time

Job description

We are looking for experienced customer service advisors to join a variety of our client accounts, primarily in the retail sector, over the peak Christmas period. Ventrica are a European award-winning state-of-the-art contact centre, based in Southend-on-Sea Essex. We specialise in all forms of customer contact across a range of channels. Join our team and you will be working in a friendly and welcoming environment.


What will I do in the role?

  • First point of contact for all customer enquiries
  • Brand ambassador for your client
  • Provide outstanding customer service across telephone, social media, web chat and e-mail.
  • Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica.


Requirements

What do I need?

  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer.
  • Strong written and verbal communication skills
  • Works well within a team
  • Confident IT skills
  • Flexibility, professionalism, driver and willingness to learn

 

What will I be paid?

We offer competitive pay rates from £17,460 to £18,720 pro rata per annum and benefits such as:

  • Discounts with over 40 local businesses
  • Health care plan and pension
  • Free fruit on a Wednesday, Free ice cream in August
  • Massages once a week
  • Dress down Friday

All of our temporary staff are eligible to receive a bonus payment of up to £200 upon satisfactory completion of the fixed term contract 


Working Hours

  • Part Time - variable shifts covering evenings and weekends, usually 20 hours per week covering four evenings and one weekend shift
  • Fixed Term Contract - 2 to 3 months with potential to move into a permanent role in the New Year
  • Commencing in October and November through to January 2020
  • Please note during the training period you will be required to work 2 weeks full time, Monday to Friday, 9:00am to 6:00pm.
  • All of our Christmas Temps will be eligible to receive a bonus of £200 upon satisfactory completion of the fixed term contract.