Dutch Speaking Customer Service Advisor - UGG

Job description

We are delighted to have been selected to partner with lifestyle footwear brand UGG Australia, to provide a superb customer service experience via telephone, email and social media. This role is all about becoming a brand ambassador and supporting and managing your team to ensure you hit KPIs and SLAs.


Key benefits of the role:
 

  • Competitive salary
  • Busy and varied role
  • Work in an award winning contact centre
  • Amazing benefits with over 40 food and retail outlets

Who we are:

We are a European award winning state-of-the-art contact centre specialising in all forms of customer contact from calls through to web chat and social media. Join the Ventrica family and you will be working in a friendly and welcoming environment, in a modern and prestigious office in the heart of Southend-on-Sea with great commuting links and amazing views of the Thames Estuary.

What will I do in the role?

You will be the first point of contact for all customer queries therefore as a brand ambassador for the client so it is vital that at every step of the process you ensure customer service is provided at a high standard and ensure that all customers can communicate with ease by acting quickly and consistently. You will be the voice of this esteemed brand and make sure that the customer is at the heart of every conversation. 


What will I be paid?

We offer competitive pay rates, from £10.00 per hour

Requirements

(Essential/Desired)

  • Has the right to work legally in the UK (E)
  • Speak fluent Dutch (E)
  • A desire and genuine passion for delivering excellent customer service ensuring an empathic approach (D)
  • The ability to take ownership and responsibility for the customer journey (E)
  • Have a real enthusiasm about joining the Ventrica family and developing your career with us (E)
  • Be punctual and reliable (E)
  • Computer literate (E)
  • Excellent communication skills (E)
  • Experience of working in a customer facing environment (D)