French Customer Service Advisor - Homeworking

Job description

Are you fluent in French and want to work from home? If this is you and you love speaking to people, then come and speak to us! We have a fantastic homeworking opportunity for French Customer Service Advisors to join our Ventrica family.


Ventrica is a European award-winning customer service business, based in Southend on Sea, just 35 miles from the city of London. We specialise in providing great customer experiences on behalf of some truly amazing brands across multiple languages. Join our team and you will be working with a fantastic group of people all who possess a passion for delivering great customer service regardless of language.


This opportunity offers you the flexibility to work from the comfort of your own home, free from long commutes to work, whilst being part of one of the UK’s fastest-growing companies.


What will I do in the role?

  • The first point of contact for all customer queries
  • Handling customer service enquiries in both German and English languages
  • Brand ambassador for your client
  • Provide outstanding customer service across telephone, social media, webchat and email
  • Make sure the customer is at the heart of every conversation

Requirements

What do I need?

  • You must be absolutely fluent in both English and French, written and verbal.
  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
  • Outstanding social media service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
  • Strong written and verbal communication skills
  • Experience of working in a customer-facing environment
  • Confident IT skills
  • Flexibility, professionalism, drive and willingness to learn


What will I be paid?

We’re looking to recruit talented individuals to join our business and we offer highly competitive rates of pay, which are negotiable depending on experience.


Working Hours

  • Variable shift patterns depending on the client requirement, usually between the hours of 8am and 8pm, inclusive of weekends.
  • Full time – 40 hours per week
  • FTC - up to 3 months, commencing in October 2020

If you are interested in part-time working hours please contact jobs@ventrica.co.uk to further discuss.


Homeworking Eligibility

  • You must have an appropriate working space in your home to be able to handle customer calls in an environment free from noise and disruption
  • You must have a strong broadband connection and your own laptop/PC running Windows 10 as a minimum
  • Willingness to travel to our offices in Southend-on-Sea for training and occasional visits, ideally, you will be based within a 40-mile radius of our premises
  • Upon receipt of your application, you will be sent a link to complete a technical specifications questionnaire
  • You will need to complete the vetting process to a satisfactory standard, including previous employment and character references, along with a criminal records check.