French Speaking Customer Service Advisor

Job description

We are delighted to have been selected to partner with one of the largest international high street brands, to provide a superb customer service experience via telephone, email and social media. This role is all about becoming a brand ambassador and supporting and managing your team to ensure you hit KPIs and SLAs.

Key benefits of the role:

  • Competitive salary
  • Busy and varied role
  • Work with an amazing brand

Who we are:

We are a European award winning state-of-the-art contact centre specialising in all forms of customer contact from calls through to web chat and social media. Join the Ventrica family and you will be working in a friendly and welcoming environment, in a modern and prestigious office in the heart of Southend-on-Sea with great commuting links and amazing views of the Thames Estuary.

What will I do in the role?

As a Customer Service Advisor, you will be responsible for resolving customer queries and complaints through to full resolution for the customer via multiple channels including emails, calls, web chat and social media. You will display your passion for service by always putting customers first and helping New Look on its journey towards becoming a truly customer centric brand.

What will I be paid?

We offer competitive pay rates from £10.00 per hour.


What do I need? (Essential/Desired)

  • Have the right to work legally in the UK (E)
  • Fluency in oral and written French (E)
  • A minimum of GCSE English grade C or equivalent (exceptional circumstances considered). You must have superb written and spoken English (E)
  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach (E)
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer (E)
  • Have a real enthusiasm about joining the Ventrica family and developing your career with us (E)