Helpline Advisor

Job description

We are currently recruiting experienced customer service staff to support our existing in-house team of staff for a number of short to mid term projects over the coming weeks.

You will be working from home so you will, therefore, need to have a computer or laptop and a strong wi-fi signal – a technical specification and homeworking criteria questionnaire will be provided in more detail to applicants upon receipt of your application.


    If you have good communication skills, have the ability to support people who may be in distress and can do so in a calm, measured, sympathetic and professional manner, then we’d like to speak to you.

    This is a phone-based role so ideally would suit people with a background in customer service.

    You may also need to successfully pass a standard DBS check.  

    Working Hours

    • Various shift patterns available, core day shifts will be between 8:00am and 8:00pm
    • Ideally, you will work full time - 40 hours per week


    As this is a home-based role we are open to any applicants across the UK. 


    We are offering competitive rates of pay.


    Casual or Fixed Term contract basis