Multilingual Customer Service Advisor

Job description

Do you speak fluent French, Italian, German or Dutch? Do you have the dedication to work in a vibrant, fast paced environment supporting a team of customer service professionals? Are you passionate and enthusiastic? Do you have a great personality and love talking to people? Then this could be the perfect role for you!


Key benefits of the role:
 

  • We offer flexible working incorporating shift patterns during the week and weekends
  • Competitive salary - negotiable depending on experience

Who we are:

We are a European award-winning state-of-the-art contact centre specialising in all forms of customer contact from calls through to web chat and social media. Join the Ventrica family and you will be working in a friendly and welcoming environment, in a modern and prestigious office in the heart of Southend-on-Sea with great commuting links and amazing views of the Thames Estuary.

What will I do in this role?

Working on a variety of exciting accounts within either our dedicated or bureau teams you will be handling Inbound calls and potentially responding to emails and live webchat.


What will I be paid?

We offer a competitive pay rate from £10.00 per hour

Requirements

(Essential/Desired)

  • Fluent in written and spoken English and native French, Italian, German or Dutch speaker (E)
  • Experience in a customer care role / strong knowledge of customer care techniques (E)
  • Previous experience in a contact centre (D)
  • An excellent telephone manner (E)
  • Exceptional communication skills (both written and verbal) (E)
  • Works well within a team (E)
  • Confident IT skills (E)
  • Problem solving skills (E)
  • Flexibility, professionalism, drive and a willingness to learn (E)
  • Flexibility towards working hours (E)